The Reference Discussion, Continued

In this week's Chronicle, Todd Gilman writes about "The Four Habits of Highly Effective Librarians." These habits include openess, responsiveness, collaboration and communication. The piece is worth reading, and I'm including it here because the first two habits Gilman elaborates on address two of the issues we discussed at our last meeting: the future of the reference desk and instant message reference. Gilman also cites the Columbia Reference Debate while discussing the future of the reference desk. (The comments following the debate summary are worth reading, too.) Take a look for some food for thought.